Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as when you received it

• Unworn or unused

• With all original tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at nawfal3214@hotmail.com.

If your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Return Address:
[INSERT RETURN ADDRESS]

Please note that items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at nawfal3214@hotmail.com.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

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Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

We also do not accept returns on:

• Sale items

• Gift cards

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Exchanges

The quickest way to receive a different item is to return the original item. Once your return has been approved and processed, you can place a new order for the desired product.

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European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

To qualify, the item must be returned in the same condition in which it was received, unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nawfal3214@hotmail.com.